The Opportunity
We are seeking an individual to provide high-touch customer support role focused on assisting clients in understanding their monthly statements. You’ll be handling inbound enquiries, explaining charges and services clearly, and supporting clients with empathy and professionalism.
Start Date: 26/03/2026
End Date: 30/06/2026
Shift: 09:00 – 17:00
Pay Rate: $36.86-$44.28 per hr
Facility: Home Care Head Office & Melbourne Service Centre
Location: Mulgrave, VIC
Key Responsibilities
- Managing inbound calls relating to client statements
- Explaining charges and services in a clear, simple way
- Supporting clients with patience and empathy , particularly vulnerable or elderly individuals
- Identifying and escalating discrepancies where needed
- Performing accurate data entry and maintaining detailed records
- Using Salesforce to update client records, log interactions, and assist with adding service charges to accounts
- Navigating multiple systems while maintaining quality and efficiency during live calls
- You’ll be working within Salesforce daily to capture detailed client interactions and maintain accurate records
- Supporting internal teams by updating account information and applying service-related charges
- Ensuring data accuracy, as this directly impacts billing and client communication
- Prior CRM experience is highly valued, with Salesforce exposure strongly preferred
- Experience in a call centre or high-volume customer service environment
- Strong communication skills with the ability to simplify complex information
- High attention to detail and accurate data entry skills
- Confidence working across multiple systems simultaneously
- Experience using CRM systems, ideally Salesforce
- A calm, professional approach in sensitive situations
Additional requirements:
- Full working rights in Australia
- Own reliable transport
- Availability to meet compliance requirements and commence as soon as possible
If this sounds like a good fit, I’d love to hear from you. Please reply to this email with your updated CV or reach out for a confidential discussion.
